BOOKING : WEBSITE : CUSTOMER SUPPORT   -   AIR ARABIA

Website : Language options

Website : Ease of Use

Website : Product information

Website : Fares & Taxes info

Fares : Clarity of add-on charges

Credit Card payment fees

Checked baggage charges

Online Check-In facility

Online Manage Booking facility

Departure / Check-in information

Ease of contacting Customer support

Cost of contacting Customer support

Quality of customer support help

Handling schedule changes /cancellations

Handling refunds / compensation

Excess Baggage charges

AT THE AIRPORT   -   Air Arabia

Check-in : Waiting times

Check-in : Service Efficiency

Check-in : Staff service courtesy

Check-in : Excess baggage charging

Advice about delays / cancellations

Cancellation handling efficiency

Boarding : Delay information

Boarding : Paid-for boarding service

Boarding : Main boarding efficiency

Boarding : Staff courtesy

Arrivals : Staff visibility

Arrivals : Staff availability to assist

Arrivals : Baggage Delivery

Airport Services "Stress" factor

ONBOARD THE FLIGHT   -   AIR ARABIA

Cabin Storage

Seat Comfort

Condition of seats, cabin interior

Cabin cleanliness

Washroom cleanliness

Inflight Entertainment options

Standard of Safety display

PA information from flightdeck

Staff - Assistance thru Boarding

Staff - Welcome to boarding PAX

Staff - Assisting with seat changes

Staff - Attention to safety procedures

Staff - Inflight service efficiency

Staff - Service courtesy

Staff - Cabin presence thru flight

Staff - Language skills

Staff - Friendliness of service

Staff - Service proficiency / confidence

Quality consistency amongst staff

Airline Magazine

BOB  -  Beverage selection

Notes: BOB = Buy Onboard products

BOB  -  Snack selection

Notes: BOB = Buy Onboard products

BOB  -  Hot/Cold Meal selection

Notes: BOB = Buy Onboard products

BOB  -  Prices of Food + Beverages

Notes: BOB = Buy Onboard products

BOB  -  Exchange rates applied

Notes: BOB = Buy Onboard products

BOB  -  Quality of Food choices

Notes: BOB = Buy Onboard products

BOB  -  Availability of Choices

Notes: BOB = Buy Onboard products