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Shanghai Airlines 3-Star Airline Rating of Product and Service Quality

Shanghai Airlines
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

QUALITY RATING

First Class

3-Star Rating

Economy Class

3-Star Rating
   
   
   






SHANGHAI AIRLINES : Web Site and General Star Rating

Web Site : Ease of Use

3-Star Rating

Cabin Safety standards  Click link for Details

3-Star Rating

Web Site : Product information

2-Star Rating

Cabin Safety staff efficiency

2.5-Star Rating

Web Site : Online Check-In

3-Star Rating

Cabin Safety staff language skills

2-Star Rating

Handling Delays/Cancellations

2-Star Rating

Cockpit Communications

2-Star Rating

Staff Grooming & Presentation

3-Star Rating

Airline Onboard Magazine

3-Star Rating

Age of Aircraft in Fleet

3-Star Rating

Assisting Families & Children

2.5-Star Rating



SHANGHAI AIRLINES First Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (PVG)

Check-In Services

3-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

2-Star Rating

Arrival Lounges

n/a

Priority Boarding

3-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

FIRST CLASS LOUNGE  :  Read Shanghai Airlines Lounge Reviews  (SHA)

 

Lounge comfort, space

3-Star Rating

Staff : Service Efficiency

3-Star Rating

Washroom, shower facilities

2-Star Rating

Staff : Enthusiasm, Attitude

3-Star Rating

Dining options / Food Quality

3-Star Rating

Staff : Problem Solving

2-Star Rating

Internet / WiFi options

3-Star Rating

Staff : Language Skills

1.5-Star Rating

 

CABIN PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

2-Star Rating

Enthusiasm, Attitude

3-Star Rating

Inflight Entertainment

1.5-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

4-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

1.5-Star Rating

Dine-on-Demand efficiency

1.5-Star Rating

Consistency amongst Staff

3-Star Rating

Newspapers & Magazines

2-Star Rating

Friendliness and Hospitality

3-Star Rating



SHANGHAI AIRLINES Economy Class Product and Service Quality Star Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (PVG)

Check-In Services

3-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

2-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

CABIN PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3-Star Rating

Inflight Entertainment

1.5-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

1.5-Star Rating

Quantity of Food served

2-Star Rating

Consistency amongst Staff

3-Star Rating

Newspapers

2-Star Rating

Friendliness and Hospitality

3-Star Rating

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