Shanghai Airlines product service quality Star Ranking, Star Rating analysis by Skytrax of Shanghai Airlines product and service quality

SHANGHAI AIRLINES : official 3-Star Ranking of Product and Service Quality

		Official Star Ranking

SUMMARY RANKING
First Class
Economy Class



Airline Star Ranking formula
What each Star Ranking level represents


Shanghai Airlines : your "one-stop" passenger guide
Shanghai Airlines Passenger Trip Reports	Shanghai Airlines Lounge Reviews
Shanghai Airlines official 3-Star Ranking	Shanghai Airlines Economy class seat reviews
Shanghai Airlines Passenger seat tips	Shanghai Airlines First class seat reviews
Shanghai Airlines Aircraft Seat Plans	Destinations & Aircraft Fleet Guide

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS :

Shanghai Airlines is NOT a Quality Approved Airline

GENERAL RATINGS : Shanghai Airlines
Web Site : Ease of Use		Age of Aircraft in Fleet
Web Site : Product information		Cabin Safety standards
Web Site : Online Check-In		Cockpit Communications
Handling Delays/Cancellations		Airline Onboard Magazine
Staff Grooming & Presentation		Assisting Families & Children

FIRST CLASS : Shanghai Airlines
AIRPORT RATINGS : Shanghai Pudong Airport
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

FIRST CLASS LOUNGE : Shanghai Pudong Airport
Lounge comfort, space	Staff : Service Efficiency
Washroom, shower facilities	Staff : Enthusiasm, Attitude
Dining options / Food Quality	Staff : Problem Solving
Internet / WiFi options	Staff : Language Skills

ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Dine-on-Demand efficiency	Consistency amongst Staff
Newspapers & Magazines	Personalisation of Service

ECONOMY CLASS : Shanghai Airlines
AIRPORT RATINGS : Shanghai Pudong Airport
Check-In Services	Arrival Assistance
Transfer Services	Baggage Delivery

ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff
Newspapers	Personalisation of Service	n/a