|
|
|
Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that
you will find in the consumer areas of our web site.
|
|
|
|
|
|
GENERAL RATINGS : Icelandair |
|
Web Site : Ease of Use |
 |
Age of Aircraft in Fleet |
|
|
Web Site : Product information |
|
Cabin Safety standards
 |
 |
|
Web Site : Online Check-In |
|
Cockpit Communications |
 |
|
Handling Delays/Cancellations |
|
Airline Onboard Magazine |
|
|
Staff Grooming & Presentation |
|
Assisting Families & Children |
|
| |
|
 |
|
BUSINESS CLASS : Icelandair |
|
AIRPORT RATINGS :
Keflavik |
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
|
Baggage Delivery |
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE :
Keflavik |
|
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower facilities |
|
Staff : Enthusiasm, Attitude |
|
|
Dining options / Food Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options |
|
Staff : Language Skills |
|
|
|
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort
|
|
Service Efficiency |
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Dine-on-Demand efficiency |
 |
Consistency amongst Staff |
|
|
Newspapers & Magazines |
|
Personalisation of Service |
|
| |
|
|
|
ECONOMY "COMFORT" : Icelandair |
|
AIRPORT RATINGS :
Keflavik |
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Arrival Lounges |
n/a |
|
Priority Boarding |
 |
Baggage Delivery |
|
|
|
|
|
|
|
BUSINESS CLASS LOUNGE :
Keflavik (included with Economy Comfort ticket) |
|
|
Lounge comfort, space |
|
Staff : Service Efficiency |
|
|
Washroom, shower facilities |
|
Staff : Enthusiasm, Attitude |
|
|
Dining options / Food Quality |
|
Staff : Problem Solving |
|
|
Internet / WiFi options |
|
Staff : Language Skills |
|
|
|
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort
|
|
Service Efficiency |
|
|
Comfort : Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Bar service |
|
Consistency amongst Staff |
|
|
Newspapers / Magazines |
|
Personalisation of Service |
|
| |
|
|
|
ECONOMY CLASS : Icelandair |
|
AIRPORT RATINGS :
Keflavik |
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort
|
|
Service Efficiency |
|
|
Blankets, Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness / Condition |
|
Responding to Requests |
|
|
Choice of Buy Onboard food |
|
Language Skills |
|
|
Quality of Buy Onboard food |
|
Consistency amongst Staff |
|
|
Prices of Buy Onboard food |
|
Personalisation of Service |
n/a |
| |
|
|
|
©
All Rights reserved - Ranking details may not be copied or reproduced without prior consent of Skytrax
back to top
| Home| Airline Opinions |
Legal Notice |Airline Ranking
| Airport Ranking| Advertise
| Surveys| Site Map| Contact Us
| Links |
© 1999-2011 Copyright Skytrax
|
