Virgin Blue Product Quality and Virgin Blue Service Quality Star Ranking

QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW
= Excellent	= Good	= Fair
= Poor	= Very poor

:: VIRGIN BLUE ::
a 4 Star low-cost airline Virgin Blue Passenger Comments Home Base Airport Ranking = Brisbane Airport
SUMMARY RANKING
Single cabin, low-cost Service & Product ranking
Airport Services
Check-In service
Transfer Services	n/a
Arrival Services
General Ground Service handling
Airport Lounge (Blue Room) - product facilities
Airport Lounge (Blue Room) - staff service
Onboard Features
Cabin Safety Procedures
Inflight Entertainment	n/a
Amenities / Blankets / Pillows / Towels etc
Airline Magazine (Voyeur)
Cabin Seat Comfort Seat Guide
Typical onboard seat comfort (30-31" seat pitch)
Onboard Catering
Selection of food / beverages sold
Quality of food sold
Pricing of food / drinks
Complimentary food or drinks
Cabin Staff Service
Staff service efficiency
Staff attitude & friendliness
Responding to Passenger requests
Cabin presence through flights
Assisting Parents with children
Staff Language Skills
Service consistency amongst staff
Additional "low-cost" rating
Online check-In Service
Seat allocation / Boarding Systems
Cabin Cleanliness
Onboard PA messages (repetition, sincerity etc)
Onboard Sales techniques / pressure
Excess Baggage Policy
Hand Luggage Policy
Handling of Delays / Cancellations
Customer Service back-up