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ECONOMY CLASS : Virgin Blue |
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AIRPORT SERVICE |
AIRPORT SERVICE |
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Check-in charges |
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Check-in waiting times |
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Hand baggage allowance |
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Check-in service standard |
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Checked baggage allowance |
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Flight boarding procedures |
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Excess Baggage charges |
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Paid-for priority boarding |
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Airline staff presence |
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Arrival Assistance |
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Seat allocation policy |
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Baggage Delivery |
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VIRGIN BLUE LOUNGE :
Brisbane Airport (Membership payment required) |
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Washroom, shower facilities |
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Staff : Enthusiasm, Attitude |
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Dining options / Food Quality |
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Staff : Problem Solving |
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Internet / WiFi options |
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Staff : Language Skills |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort
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Assistance with boarding |
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Comfort : Blankets, Pillows |
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Assisting seat changes |
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Inflight Entertainment |
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Attention to safety issues |
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Washroom Cleanliness |
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Staff Service Efficiency |
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Cabin Cleanliness |
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Staff Enthusiasm, Attitude |
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Cabin / Seats condition |
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Cabin Presence thru Flight |
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Onboard PA intrusion |
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Responding to Requests |
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Selection of food / beverages |
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Interaction with PAX |
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Quality of food |
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Staff Language Skills |
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Availability of food choices |
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Staff Grooming & Presentation |
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Prices of food / beverages |
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Consistency amongst Staff |
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Complimentary food / drinks |
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Airline Magazine |
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