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COMFORT CLASS : Condor Airlines |
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AIRPORT SERVICES :
FRANKFURT |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
Frankfurt Airport (Lufthansa) |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower facilities |
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Staff : Enthusiasm, Attitude |
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Dining options / Food Quality |
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Staff : Problem Solving |
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Internet / WiFi options |
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Staff : Language Skills |
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Spa, Massage options |
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Staff : Interaction with customer |
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Relaxation/Rest areas |
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Long Haul : Boeing 767 |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets, Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness / Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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