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QUALITY RANKING USED IN AIRLINE RATING SUMMARY BELOW
= Excellent
= Good
= Fair
= Poor
= Very poor
a 3 Star low-cost airline
Nok Air Passenger Comments
Home Base Airport Ranking = Bangkok Airport
SUMMARY RANKING
Single cabin, low-cost Service & Product ranking
Airport Services
Check-In service
Transfer Services
n/a
Arrival Services
General Ground Service handling
Airport Lounge - product facilities
Airport Lounge - staff service
Onboard Features
Cabin Safety Procedures
Inflight Entertainment
Amenities / Blankets / Pillows / Towels etc
Airline Magazine / Newspapers / other mags
Cabin Seat Comfort Seat Guide
Typical onboard seat comfort (Nok "plus")
Typical onboard seat comfort
Onboard Catering
Selection of food / beverages sold
Quality of food sold
Pricing of food / drinks
Complimentary food or drinks (Nok "plus")
Cabin Staff Service
Staff service efficiency
Staff attitude & friendliness
Responding to Passenger requests
Cabin presence through flights
Assisting Parents with children
Staff Language Skills
Service consistency amongst staff
Additional "low-cost" rating
Seat allocation / Boarding Systems
Cabin Cleanliness
Excess Baggage Policy
Hand Luggage Policy
Handling of Delays / Cancellations
Customer Service back-up
© Ranking details may not be copied or reproduced without prior consent of Skytrax Research
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