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United Airlines 3-Star Airline Rating of Product & Service Quality

United Airlines
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

LONG HAUL

First Class

4-Star Rating

Business Class

3-Star Rating

Premium Economy

3-Star Rating

Economy Class

3-Star Rating

SHORT HAUL

First Class

3-Star Rating

Economy Class

3-Star Rating
   




 

GENERAL RATINGS   :   United Airlines

Web Site : Ease of Use

4-Star Rating

Age of Aircraft in Fleet

3-Star Rating

Web Site : Product information

3-Star Rating

Cabin Safety standards Click link for Details

4-Star Rating

Web Site : Online Check-In

4-Star Rating

Cockpit Communications

4-Star Rating

Handling Delays/Cancellations

3-Star Rating

Airline Onboard Magazine

4-Star Rating

Staff Grooming & Presentation

3-Star Rating

Assisting Families & Children

3-Star Rating

 



UNITED AIRLINES First Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (Chicago O'Hare)

Check-In Services

4-Star Rating

Arrival Assistance

4-Star Rating

Transfer Services

3-Star Rating

Arrival Lounges

n/a

Priority Boarding

3-Star Rating

Baggage Delivery

4-Star Rating

 

FIRST CLASS LOUNGE  : Read the United Airlines Lounge Reviews  

Lounge comfort, space

3-Star Rating

Staff : Service Efficiency

3-Star Rating

Washroom, shower facilities

3-Star Rating

Staff : Enthusiasm, Attitude

3-Star Rating

Dining options / Food Quality

3-Star Rating

Staff : Problem Solving

3.5-Star Rating

Internet / WiFi options

4-Star Rating

Staff : Language Skills

2-Star Rating

 

LONG HAUL

 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read the Reviews

4-Star Rating

Service Efficiency

4-Star Rating

Comfort : Blankets, Pillows

4-Star Rating

Enthusiasm, Attitude

4-Star Rating

Inflight Entertainment

4-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

2-Star Rating

Dine-on-Demand efficiency

3-Star Rating

Consistency amongst Staff

2-Star Rating

Newspapers & Magazines

4-Star Rating

Friendliness and Hospitality

3-Star Rating

 

SHORT HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

4-Star Rating

Service Efficiency

4-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

4-Star Rating

Inflight Entertainment

3-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Quality of Meals served

3-Star Rating

Responding to Requests

3-Star Rating

Newspapers & Magazines

3.5-Star Rating

Language Skills

2-Star Rating

Cabin Cleanliness

3-Star Rating

Friendliness and Hospitality

3-Star Rating

 


UNITED AIRLINES Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (Chicago O'Hare)

Check-In Services

3-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

3-Star Rating

Arrival Lounges

n/a

Priority Boarding

3-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

BUSINESS CLASS LOUNGE  : Read the United Airlines Lounge Reviews  

 

Lounge comfort, space

3-Star Rating

Staff : Service Efficiency

3-Star Rating

Washroom, shower facilities

3-Star Rating

Staff : Enthusiasm, Attitude

3-Star Rating

Dining options / Food Quality

3-Star Rating

Staff : Problem Solving

3-Star Rating

Internet / WiFi options

4-Star Rating

Staff : Language Skills

2-Star Rating

 

LONG HAUL

 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read the Reviews

4-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

3.5-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

4-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

2.5-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

2-Star Rating

Dine-on-Demand efficiency

3-Star Rating

Consistency amongst Staff

3-Star Rating

Newspapers & Magazines

3-Star Rating

Friendliness and Hospitality

3-Star Rating


UNITED AIRLINES Economy Plus (Premium Economy) Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (Chicago O'Hare)

Check-In Services

3-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

2-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read Reviews

3-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

4-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

2-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

2-Star Rating

Quantity of Food served

3-Star Rating

Consistency amongst Staff

2-Star Rating

Newspapers

3-Star Rating

Friendliness and Hospitality

2-Star Rating


UNITED AIRLINES Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Airport Reviews  (Chicago O'Hare)

Check-In Services

3-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

3-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read Reviews

3-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

2-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

3-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

2-Star Rating

Cabin Presence thru Flight

2-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

2-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

2-Star Rating

Quantity of Food served

2-Star Rating

Consistency amongst Staff

2-Star Rating

Newspapers

2-Star Rating

Friendliness and Hospitality

  n/a

 

SHORT HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort    Read Reviews

3-Star Rating

Service Efficiency

4-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3-Star Rating

Inflight Entertainment

3-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

2-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

2-Star Rating

Language Skills

2-Star Rating

Quantity of Food served

2-Star Rating

Friendliness and Hospitality

3-Star Rating

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