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Air China 3-Star Airline Rating of Product and Service Quality

Air China
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

LONG HAUL

First Class

3.5-Star Rating

Business Class

3-Star Rating

Economy Class

3-Star Rating

SHORT HAUL

First Class

3.5-Star Rating

Economy Class

3-Star Rating
   
 







AIR CHINA : Web Site & General Rating

Web Site : Ease of Use 4-Star Rating Age of Aircraft in Fleet 3.5-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 3.5-Star Rating
Web Site : Online Check-In 3.5-Star Rating Cockpit Communications 3-Star Rating
Handling Delays/Cancellations 3-Star Rating Airline Onboard Magazine 3.5-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 3-Star Rating


AIR CHINA : First Class Product & Service Rating

AIRPORT SERVICES  :  Read the Reviews Details  (PEK)

Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Arrival Lounges

n/a

Priority Boarding 4-Star Rating Baggage Delivery 3.5-Star Rating
 

FIRST CLASS LOUNGE  :  Read Air China First & Business class Lounge Reviews    

Lounge comfort, space 3.5-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 2.5-Star Rating Staff : Enthusiasm, Attitude 3-Star Rating
Dining options / Food Quality 3-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 3-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort (B777) 5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3.5-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Dine-on-Demand efficiency 3.5-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 3.5-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 3.5-Star Rating
Newspapers and Magazines 3-Star Rating Language Skills 3-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Friendliness and Hospitality 3.5-Star Rating


AIR CHINA : Business Class Product & Service Rating

AIRPORT SERVICES  :  Read the Reviews Details  (PEK)

Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Arrival Lounges 3-Star Rating
Priority Boarding 4-Star Rating Baggage Delivery 3.5-Star Rating

BUSINESS CLASS LOUNGE  :  Read the Reviews   (PEK)

 
Lounge comfort, space 3-Star Rating Staff : Service Efficiency 3-Star Rating
Washroom, shower facilities 2.5-Star Rating Staff : Enthusiasm, Attitude 3-Star Rating
Dining options / Food Quality 3-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 3-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort (new B777/A330) 4.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 4-Star Rating Language Skills 3-Star Rating
Dine-on-Demand efficiency 3-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness and Hospitality 3-Star Rating


AIR CHINA : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read the Reviews Details  (PEK)

Check-In Services 3.5-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 4-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 2.5-Star Rating Friendliness and Hospitality 3.5-Star Rating
 

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 2.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Quantity of Food served 3.5-Star Rating Friendliness and Hospitality 3-Star Rating

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