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EVA Air travel Summary
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 =
Excellent
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 =
Good
|
 =
Fair
|
 =
Poor |
 =
Very poor
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GENERAL RATINGS |
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Web Site : Ease of Use |
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Age of Aircraft in Fleet |
|
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Web Site : Product information |
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Cabin Safety Standards |
|
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Web Site : Online Check-In |
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Cockpit Communications |
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Handling Delays/Cancellations |
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Airline Onboard Magazine |
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Staff Grooming & Presentation |
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Assisting Families & Children |
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|
|
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BUSINESS CLASS : Product & Service Quality Star
Ranking |
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AIRPORT : Taipei Taoyuan
Airport |
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|
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Check-In Services |
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Arrival Assistance |
|
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Transfer Services |
|
Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
Taipei Taoyuan
Airport |
|
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Lounge comfort, space |
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Staff : Service Efficiency |
|
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
|
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Dining options / Food
Quality |
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Staff : Problem Solving |
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Internet / WiFi options
|
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Staff : Language Skills |
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|
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Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
|
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Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
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Cabin Presence thru Flight |
|
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Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
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Quality of Meals served |
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Language Skills |
|
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
|
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Newspapers & Magazines |
|
Personalisation of Service |
|
| |
|
Short Haul / Regional |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
|
|
Newspapers & Magazines |
|
Language Skills |
|
|
Cabin Cleanliness |
|
Consistency amongst Staff |
|
| |
|
PREMIUM ECONOMY : Product &
Service Quality Star
Ranking |
|
AIRPORT : Taipei Taoyuan
Airport |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
Newspapers |
|
Personalisation of Service |
n/a |
| |
|
ECONOMY CLASS : Product &
Service Quality Star
Ranking |
|
AIRPORT : Taipei Taoyuan
Airport |
|
|
|
Check-In Services |
|
Arrival Assistance |
|
|
Transfer Services |
|
Baggage Delivery |
|
|
|
|
|
|
|
Long Haul |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
|
Newspapers |
|
Personalisation of Service |
n/a |
| |
|
Short Haul / Regional |
|
ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
| |
|
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