EVA Air product service quality Star Ranking, Star Rating analysis by Skytrax of EVA Air product and service quality

EVA AIR : official 4-Star Ranking of Product and Service Quality

		Official Star Ranking
LONG HAUL
Business Class
Premium Economy
Economy Class

SHORT HAUL
Business Class
Economy Class
Airline Star Ranking formula
What each Star Ranking level represents


EVA AIR : your "one-stop" passenger guide
EVA Air official 4-Star Ranking	EVA Air Lounge Reviews
EVA Air Passenger Trip Reports	EVA Air Economy class seat reviews
EVA Air Passenger seat tips	EVA Air Business class seat reviews
EVA Air Aircraft Seat Plans	Destinations & Aircraft Fleet Guide

Ranking is reviewed annually. Rankings are applied following detailed Quality analysis of front-line standards by SKYTRAX. Rankings do not have any association with trip reports / traveller assessments that you will find in the consumer areas of our web site.

QUALITY APPROVED AIRLINE STATUS :

EVA Air is a Quality Approved Airline

GENERAL RATINGS : EVA Air
Web Site : Ease of Use		Age of Aircraft in Fleet
Web Site : Product information		Cabin Safety standards
Web Site : Online Check-In		Cockpit Communications
Handling Delays/Cancellations		Airline Onboard Magazine
Staff Grooming & Presentation		Assisting Families & Children

BUSINESS CLASS : EVA Air Premium Laurel Class
AIRPORT RATINGS : Taipei Taoyuan Airport
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

BUSINESS CLASS LOUNGE : Taipei Taoyuan Airport
Lounge comfort, space	Staff : Service Efficiency
Washroom, shower facilities	Staff : Enthusiasm, Attitude
Dining options / Food Quality	Staff : Problem Solving
Internet / WiFi options	Staff : Language Skills

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Dine-on-Demand efficiency	Consistency amongst Staff
Newspapers & Magazines	Personalisation of Service

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Quality of Meals served	Responding to Requests
Newspapers & Magazines	Language Skills
Cabin Cleanliness	Consistency amongst Staff

PREMIUM ECONOMY : EVA Air Elite Class
AIRPORT RATINGS : Taipei Taoyuan Airport
Check-In Services	Arrival Assistance
Transfer Services	Arrival Lounges	n/a
Priority Boarding	Baggage Delivery

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Dine-on-Demand efficiency	Consistency amongst Staff
Newspapers & Magazines	Personalisation of Service

ECONOMY CLASS : EVA Air
AIRPORT RATINGS : Taipei Taoyuan Airport
Check-In Services	Arrival Assistance
Transfer Services	Baggage Delivery

LONG HAUL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff
Newspapers	Personalisation of Service	n/a

SHORT HAUL / REGIONAL
ONBOARD PRODUCT	CABIN STAFF SERVICE
Seat Comfort	Service Efficiency
Comfort : Blankets, Pillows	Enthusiasm, Attitude
Inflight Entertainment	Interaction with PAX
Washroom Cleanliness	Cabin Presence thru Flight
Cabin Cleanliness / Condition	Responding to Requests
Quality of Meals served	Language Skills
Quantity of Food served	Consistency amongst Staff