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ROYAL BRUNEI AIRLINES |
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LONG HAUL |
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First Class |
Not applicable |
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Business Class |
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Premium Economy |
Not applicable |
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Economy Class |
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SHORT HAUL/REGIONAL |
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Business Class |
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Economy Class |
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Detailed
Star Ranking ranking analysis is available to those airlines participating in rating programme |
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Royal Brunei Airlines : Passenger comments |
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Click HERE to expand Royal Brunei Airlines travel Summary
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TRAVEL SUMMARY
Business Class : a new Business class product was introduced by Royal Brunei Airlines several years ago,
to create a premium Business class operation. Angled lie flat seats are an improvement on the older Royal Brunei business class
product - a reasonable product let down by poor consistency.
Economy Class : A reasonable economy class product on the basis you find an aircraft with renovated interiors, as there are some
older 767 aircraft with tatty interior standards - old seats, no PTV etc. Staff service is quite good, although
standards are down from service quality levels of 10 years ago.
Inflight Entertainment : On 767 aircraft that offer a re-fitted cabin, IFE standards reasonable. Not aiming to match the
Best Practice, this standard / consistency will hopefully be improved in the next 2-3 years.
Staff Service : Mixed and variable, with service quality levels that have dropped in the last 2-3 years.
The staff service is generally efficient, but can lack sincerity.
BE AWARE : Try to check which aircraft you are getting - the newer product is okay, but beware the old one.
VERDICT : An airline that can hopefully get quality standards back to levels of 10-15 years ago. Operates niche routes, and
the long hauls from Australia can seem longer with the second transit stop in the Middle East. Prices are normally
lower, so its a case of weighing up what you are prepared to pay for higher comfort or
direct service.
Click HERE to close frame
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GENERAL RATINGS |
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Web Site : Ease of Use |
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Age of Aircraft in Fleet |
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Web Site : Product information |
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Cabin Safety Standards |
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Web Site : Online Check-In |
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Cockpit Communications |
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Handling Delays/Cancellations |
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Airline Onboard Magazine |
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Staff Grooming & Presentation |
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Assisting Families & Children |
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BUSINESS CLASS |
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AIRPORT : BWN - Bandar seri
Begawan |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
BWN - Bandar seri Begawan |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
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Dining options / Food
Quality |
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Staff : Problem Solving |
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Internet / WiFi options
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Staff : Language Skills |
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Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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Short Haul / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Quality of Meals served |
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Responding to Requests |
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Newspapers & Magazines |
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Language Skills |
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Cabin Cleanliness |
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Consistency amongst Staff |
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ECONOMY CLASS |
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AIRPORT : BWN - Bandar seri
Begawan |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Baggage Delivery |
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Long Haul |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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Newspapers |
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Personalisation of Service |
n/a |
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Short Haul / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Quantity of Food served |
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Consistency amongst Staff |
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