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British Airways 4-Star Airline Rating of Product and Service Quality
British Airways
SKYTRAX Star Rating 2013 4.0 Star Rating: Good

LONG HAUL

First Class

 4-Star Rating

Business Class

 4-Star Rating

Premium Economy

 3.5-Star Rating

Economy Class

 3.5-Star Rating

SHORT HAUL

Business Class

 3.5-Star Rating

Economy Class

 3.5-Star Rating

  What each Star Rating level represents
 






BRITISH AIRWAYS : Web Site & General Rating
Web Site : Ease of Use 4.5-Star Rating Age of Aircraft in Fleet 3.5-Star Rating
Web Site : Product information 4-Star Rating Cabin Safety standards Click link for Details 4-Star Rating
Web Site : Online Check-In 4-Star Rating Cockpit Communications 4.5-Star Rating
Handling Delays/Cancellations 3.5-Star Rating Airline Onboard Magazine 4-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 3.5-Star Rating


BRITISH AIRWAYS :  First Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (LHR)
Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3.5-Star Rating Arrival Lounge 4-Star Rating
Priority Boarding 4-Star Rating Baggage Delivery 3.5-Star Rating

FIRST CLASS LOUNGE  :  Read British Airways Lounge Reviews 
Lounge comfort, space 4-Star Rating Staff : Service Efficiency 3.5-Star Rating
Washroom, shower facilities 4-Star Rating Staff : Enthusiasm, Attitude 3.5-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 4.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Dine-on-Demand efficiency 3-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 3-Star Rating


BRITISH AIRWAYS : Business Class  Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (LHR)
Check-In Services 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3-Star Rating Arrival Lounges 4-Star Rating
Priority Boarding 3.5-Star Rating Baggage Delivery 3.5-Star Rating

BUSINESS CLASS LOUNGE  :  Read British Airways Lounge Reviews 
Lounge comfort, space 4-Star Rating Staff : Service Efficiency 4-Star Rating
Washroom, shower facilities 3.5-Star Rating Staff : Enthusiasm, Attitude 3-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 3.5-Star Rating
Internet / WiFi options 3.5-Star Rating Staff : Language Skills 3-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 4-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3.5-Star Rating
Dine-on-Demand efficiency 2.5-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 3-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 4-Star Rating Language Skills 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Friendliness and Hospitality 3.5-Star Rating


BRITISH AIRWAYS : Premium Economy Class  Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (LHR)
Check-In Services 3.5-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3-Star Rating Baggage Delivery 3.5-Star Rating
 

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3.5-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 4-Star Rating Friendliness and Hospitality 3.5-Star Rating


BRITISH AIRWAYS : Economy Class  Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (LHR)
Check-In Services 4-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3.5-Star Rating Baggage Delivery 3.5-Star Rating

LONG HAUL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 3-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 4-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 2.5-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 1.5-Star Rating Friendliness and Hospitality 3.5-Star Rating

REGIONAL FLIGHTS

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

 4-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 2-Star Rating Interaction with PAX 2.5-Star Rating
Washroom Cleanliness 3.5-Star Rating Cabin Presence thru Flight 3-Star Rating
Cabin Cleanliness and Condition 4-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3.5-Star Rating
Quantity of Food served 3-Star Rating Friendliness and Hospitality 3.5-Star Rating

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