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Avianca 3-Star Airline Rating of Avianca Product & Service Quality

Avianca
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

LONG HAUL

Business Class

3.5-Star Rating

Economy Class

3-Star Rating
   

SHORT HAUL

Business Class

3.5-Star Rating

Economy Class

3-Star Rating
 





 

GENERAL RATINGS  :  Avianca

Web Site : Ease of Use

3-Star Rating

Age of Aircraft in Fleet

3-Star Rating

Web Site : Product information

3-Star Rating

Cabin Safety standards  Click link for Details

3.5-Star Rating

Web Site : Online Check-In

4-Star Rating

Cockpit Communications

3-Star Rating

Handling Delays/Cancellations

2.5-Star Rating

Airline Onboard Magazine

3-Star Rating

Staff Grooming & Presentation

3.5-Star Rating

Assisting Families & Children

3-Star Rating



AVIANCA : Business Class Product & Service Rating

AIRPORT SERVICES  :  Read Bogota Airport Reviews   (Bogota)

Check-In Services

3.5-Star Rating

Arrival Assistance

2.5-Star Rating

Transfer Services

2.5-Star Rating

Arrival Lounges

n/a

Priority Boarding

3-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

BUSINESS CLASS LOUNGE  :  Read Avianca Lounge Reviews 

 

Lounge comfort, space

4-Star Rating

Staff : Service Efficiency

3-Star Rating

Washroom, shower facilities

2.5-Star Rating

Staff : Enthusiasm, Attitude

3.5-Star Rating

Dining options / Food Quality

3.5-Star Rating

Staff : Problem Solving

2-Star Rating

Internet / WiFi options

3.5-Star Rating

Staff : Language Skills

2.5-Star Rating

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details - A330

4-Star Rating

Service Efficiency

3-Star Rating

Seat Comfort  Click link for Details -  B767

3.5-Star Rating

Enthusiasm, Attitude

4-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Interaction with PAX

2-Star Rating

Inflight Entertainment

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Washroom Cleanliness

3-Star Rating

Responding to Requests

3.5-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Language Skills

2.5-Star Rating

Quality of Meals served

3.5-Star Rating

Consistency amongst Staff

3-Star Rating

Dine-on-Demand efficiency

1-Star Rating

Friendliness and Hospitality

3.5-Star Rating

Newspapers & Magazines

3-Star Rating

   
 

SHORT HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3.5-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

2-Star Rating

Interaction with PAX

2.5-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Quality of Meals served

3.5-Star Rating

Responding to Requests

3.5-Star Rating

Newspapers & Magazines

3-Star Rating

Language Skills

2.5-Star Rating

Cabin Cleanliness

3-Star Rating

Friendliness and Hospitality

3.5-Star Rating

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AVIANCA : Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read Bogota Airport Reviews   (Bogota)

Check-In Services

3-Star Rating

Arrival Assistance

2.5-Star Rating

Transfer Services

2.5-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

3.5-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

3-Star Rating

Interaction with PAX

2.5-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3.5-Star Rating

Quality of Meals served

3.5-Star Rating

Language Skills

2-Star Rating

Quantity of Food served

3-Star Rating

Consistency amongst Staff

3-Star Rating

Newspapers

2-Star Rating

Friendliness and Hospitality

3.5-Star Rating

 

SHORT HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

2-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3.5-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

2.5-Star Rating

Quality of Meals served

3.5-Star Rating

Language Skills

2.5-Star Rating

Quantity of Food served

3-Star Rating

Friendliness and Hospitality

3.5-Star Rating

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