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Alaska Airlines 3-Star Airline Rating of Product & Service Quality

Alaska Airlines
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

QUALITY RATING

First Class

3.5-Star Rating

Economy Class

3-Star Rating
   
 
   





 

GENERAL RATINGS  :  ALASKA AIRLINES

Web Site : Ease of Use

4-Star Rating

Age of Aircraft in Fleet

3-Star Rating

Web Site : Product information

3-Star Rating

Cabin Safety standards  Click link for Details

4-Star Rating

Web Site : Online Check-In

4-Star Rating

Cockpit Communications

4-Star Rating

Handling Delays/Cancellations

3-Star Rating

Airline Onboard Magazine

3-Star Rating

Staff Grooming & Presentation

3-Star Rating

Assisting Families & Children

3-Star Rating



ALASKA AIRLINES First Class Product & Service Rating

AIRPORT SERVICES  :  Read Seattle-Tacoma Airport Reviews 

Check-In Services

4-Star Rating

Arrival Assistance

3-Star Rating

Transfer Services

2-Star Rating

Arrival Lounges

n/a

Priority Boarding

3.5-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

FIRST CLASS LOUNGE  :  Seattle

 

Lounge comfort, space

3.5-Star Rating

Staff : Service Efficiency

3-Star Rating

Washroom, shower facilities

2-Star Rating

Staff : Enthusiasm, Attitude

4-Star Rating

Dining options / Food Quality

3-Star Rating

Staff : Problem Solving

3-Star Rating

Internet / WiFi options

4-Star Rating

Staff : Language Skills

2-Star Rating

 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

4-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3-Star Rating

Inflight Entertainment

3.5-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3.5-Star Rating

Quality of Meals served

4-Star Rating

Language Skills

2-Star Rating

Dine-on-Demand efficiency

 

Consistency amongst Staff

3.5-Star Rating

Newspapers & Magazines

3-Star Rating

Friendliness and Hospitality

3.5-Star Rating



ALASKA AIRLINES  Economy Class Product & Service Rating

AIRPORT SERVICES  :  Read Seattle-Tacoma Airport Reviews 

Check-In Services

3-Star Rating

Arrival Assistance

3-Star Rating

Transfer Services

2-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details

3-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

1.5-Star Rating

Enthusiasm, Attitude

2.5-Star Rating

Inflight Entertainment (Paid)

3-Star Rating

Interaction with PAX

1.5-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

2.5-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Choice of Buy Onboard meals

3-Star Rating

Language Skills

2-Star Rating

Quality of Buy Onboard meals

3-Star Rating

Friendliness and Hospitality

3.5-Star Rating

Prices of Buy Onboard meals

3-Star Rating

   

  All Rights reserved - Rating details may not be copied or reproduced without prior consent of Skytrax





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