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Air India 3-Star Airline Rating of Air India Product and Service Quality

Air India
SKYTRAX Star Rating 2014 3.0 Star Rating: Average

LONG HAUL

First Class

3.5-Star Rating

Business Class

3-Star Rating

Economy Class

3-Star Rating
   

SHORT HAUL

Business Class

3-Star Rating

Economy Class

3-Star Rating
 





 

GENERAL RATINGS  :  Air India

Web Site : Ease of Use

3-Star Rating

Age of Aircraft in Fleet

2-Star Rating

Web Site : Product information

1.5-Star Rating

Cabin Safety standards  Click link for Details

3-Star Rating

Web Site : Online Check-In

2-Star Rating

Cockpit Communications

2-Star Rating

Handling Delays/Cancellations

2-Star Rating

Airline Onboard Magazine

3-Star Rating

Staff Grooming & Presentation

3-Star Rating

Assisting Families & Children

3-Star Rating



AIR INDIA :  First Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (Mumbai)

Check-In Services

3-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

2-Star Rating

Arrival Lounges

n/a

Priority Boarding

3-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

FIRST CLASS LOUNGE  :  Read Air India Lounge Reviews 

 

Lounge comfort, space

3-Star Rating

Staff : Service Efficiency

3-Star Rating

Washroom, shower facilities

1.5-Star Rating

Staff : Enthusiasm, Attitude

2-Star Rating

Dining options / Food Quality

2-Star Rating

Staff : Problem Solving

2-Star Rating

Internet / WiFi options

3-Star Rating

Staff : Language Skills

3-Star Rating

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3.5-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

2-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3.5-Star Rating

Quality of Meals served

4-Star Rating

Language Skills

3-Star Rating

Dine-on-Demand efficiency

2-Star Rating

Consistency amongst Staff

2-Star Rating

Newspapers & Magazines

3-Star Rating

Friendliness and Hospitality

3.5-Star Rating


AIR INDIA :  Business Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (Mumbai)

Check-In Services

3-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

2-Star Rating

Arrival Lounges

n/a

Priority Boarding

2-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

BUSINESS CLASS LOUNGE  :  Read Air India Lounge Reviews 

 

Lounge comfort, space

3-Star Rating

Staff : Service Efficiency

3-Star Rating

Washroom, shower facilities

1.5-Star Rating

Staff : Enthusiasm, Attitude

2-Star Rating

Dining options / Food Quality

2-Star Rating

Staff : Problem Solving

2-Star Rating

Internet / WiFi options

2-Star Rating

Staff : Language Skills

3-Star Rating

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

3-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

2-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

3-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

3-Star Rating

Dine-on-Demand efficiency

1.5-Star Rating

Consistency amongst Staff

2-Star Rating

Newspapers & Magazines

3.5-Star Rating

Friendliness and Hospitality

3.5-Star Rating

 

SHORT HAUL / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

2-Star Rating

Enthusiasm, Attitude

3-Star Rating

Inflight Entertainment

2-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3.5-Star Rating

Quality of Meals served

3-Star Rating

Responding to Requests

3-Star Rating

Newspapers & Magazines

3-Star Rating

Language Skills

3-Star Rating

Cabin Cleanliness

2-Star Rating

Friendliness and Hospitality

3-Star Rating



AIR INDIA :  Economy Class Product and Service Quality Rating

AIRPORT SERVICES  :  Read the Airport Reviews   (Mumbai)

Check-In Services

2-Star Rating

Arrival Assistance

2-Star Rating

Transfer Services

2-Star Rating

Baggage Delivery

3-Star Rating

 

 

 

 

LONG HAUL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3-Star Rating

Service Efficiency

3-Star Rating

Comfort : Blankets, Pillows

3-Star Rating

Enthusiasm, Attitude

3-Star Rating

Inflight Entertainment

3-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

2-Star Rating

Cabin Presence thru Flight

2-Star Rating

Cabin Cleanliness / Condition

2-Star Rating

Responding to Requests

3-Star Rating

Quality of Meals served

3-Star Rating

Language Skills

3-Star Rating

Quantity of Food served

3-Star Rating

Consistency amongst Staff

2-Star Rating

Newspapers

2-Star Rating

Friendliness and Hospitality

3.5-Star Rating

 

SHORT HAUL / REGIONAL

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort  Click link for Details Read Reviews

3-Star Rating

Service Efficiency

3.5-Star Rating

Comfort : Blankets, Pillows

2-Star Rating

Enthusiasm, Attitude

3.5-Star Rating

Inflight Entertainment

2-Star Rating

Interaction with PAX

2-Star Rating

Washroom Cleanliness

3-Star Rating

Cabin Presence thru Flight

3-Star Rating

Cabin Cleanliness / Condition

2-Star Rating

Responding to Requests

3.5-Star Rating

Quality of Meals served

2-Star Rating

Language Skills

3-Star Rating

Quantity of Food served

3-Star Rating

Friendliness and Hospitality

3-Star Rating

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