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AIR INDIA
Official Star Ranking |
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LONG HAUL |
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First Class |
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Business Class |
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Premium Economy |
n/a |
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Economy Class |
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SHORT HAUL |
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Business Class |
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Economy Class |
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Detailed
Star Ranking ranking analysis is available
to those airlines participating in rating programme |
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Air India Passenger Comments |
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Click HERE to expand
Air India travel Summary
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AIR INDIA TRAVEL SUMMARY
Air India is introducing a new, much better quality of long haul product across it's new Boeing 777 aircraft being
added to the airline fleet - including luxurious flat beds in First class, lie-flat seats in Business Class, and new Economy
seats that integrate PTV programming at all seats. As at February 2008, Skytrax have not applied any new Star Ranking levels for
Air India to reflect this new product, because the availability and extent of the new product offering is currently so restricted. This
is an item that will be reviewed later in 2008, to determine how far and wide the product upgrading by Air India has been.
Click HERE to close frame
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GENERAL RATINGS |
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Web Site : Ease of Use |
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Age of Aircraft in Fleet |
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Web Site : Product information |
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Cabin Safety Standards |
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Web Site : Online Check-In |
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Cockpit Communications |
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Handling Delays/Cancellations |
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Airline Onboard Magazine |
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Staff Grooming & Presentation |
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Assisting Families & Children |
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FIRST CLASS |
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AIRPORT : Mumbai
(Bombay) Airport |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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FIRST CLASS LOUNGE :
Mumbai (Bombay) Airport |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
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Dining options / Food
Quality |
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Staff : Problem Solving |
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Internet / WiFi options
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Staff : Language Skills |
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ONBOARD PRODUCT (Boeing
747-400) *see note |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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BUSINESS CLASS |
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AIRPORT : Mumbai
(Bombay) Airport |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Arrival Lounges |
n/a |
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Priority Boarding |
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Baggage Delivery |
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BUSINESS CLASS LOUNGE :
Mumbai (Bombay) Airport |
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Lounge comfort, space |
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Staff : Service Efficiency |
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Washroom, shower
facilities |
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Staff : Enthusiasm,
Attitude |
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Dining options / Food
Quality |
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Staff : Problem Solving |
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Internet / WiFi options
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Staff : Language Skills |
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Long Haul |
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ONBOARD PRODUCT
(Boeing 747-400) *see note |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
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Inflight Entertainment |
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Interaction with PAX |
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Washroom Cleanliness |
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Cabin Presence thru Flight |
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Cabin Cleanliness /
Condition |
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Responding to Requests |
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Quality of Meals served |
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Language Skills |
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Dine-on-Demand efficiency |
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Consistency amongst Staff |
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Newspapers & Magazines |
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Personalisation of Service |
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Short Haul / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
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Seat Comfort |
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Service Efficiency |
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Comfort : Blankets,
Pillows |
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Enthusiasm, Attitude |
|
|
Inflight Entertainment |
 |
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Quality of Meals served |
|
Responding to Requests |
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Newspapers & Magazines |
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Language Skills |
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Cabin Cleanliness |
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Consistency amongst Staff |
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ECONOMY CLASS |
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AIRPORT : Mumbai
(Bombay) Airport |
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Check-In Services |
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Arrival Assistance |
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Transfer Services |
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Baggage Delivery |
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Long Haul |
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ONBOARD PRODUCT
(Boeing 747-400) *see note |
CABIN STAFF SERVICE |
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Seat Comfort |
|
Service Efficiency |
|
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Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
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|
Quantity of Food served |
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Consistency amongst Staff |
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Newspapers |
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Personalisation of Service |
n/a |
| |
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Short Haul / Regional |
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ONBOARD PRODUCT |
CABIN STAFF SERVICE |
|
Seat Comfort |
|
Service Efficiency |
|
|
Comfort : Blankets,
Pillows |
|
Enthusiasm, Attitude |
|
|
Inflight Entertainment |
|
Interaction with PAX |
|
|
Washroom Cleanliness |
|
Cabin Presence thru Flight |
|
|
Cabin Cleanliness /
Condition |
|
Responding to Requests |
|
|
Quality of Meals served |
|
Language Skills |
|
|
Quantity of Food served |
|
Consistency amongst Staff |
|
| |
NOTE : Air India is introducing a new, much better quality of long haul product across it's new Boeing 777 aircraft being
added to the airline fleet - including luxurious flat beds in First class, lie-flat seats in Business Class, and new Economy
seats that integrate PTV programming at all seats. As at February 2008, Skytrax have not applied any new Star Ranking levels for
Air India to reflect this new product, because the availability and extent of the new product offering is currently so restricted. This
is an item that will be reviewed later in 2008, to determine how far and wide the product upgrading by Air India has been.
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