GENERAL RATINGS

Web Site : Ease of Use

UNCLASSIFIED

Age of Aircraft in Fleet

UNCLASSIFIED

Web Site : Product information

UNCLASSIFIED

Cabin Safety Standards

UNCLASSIFIED

Web Site : Online Check-In

UNCLASSIFIED

Cockpit Communications

UNCLASSIFIED

Handling Delays/Cancellations

UNCLASSIFIED

Airline Onboard Magazine

UNCLASSIFIED

Staff Grooming & Presentation

UNCLASSIFIED

Assisting Families & Children

UNCLASSIFIED

AIRPORT

Check-In Services

UNCLASSIFIED

Arrival Assistance

UNCLASSIFIED

Transfer Services

UNCLASSIFIED

Arrival Lounges

UNCLASSIFIED

Priority Boarding

UNCLASSIFIED

Baggage Delivery

UNCLASSIFIED

LOUNGES

Lounge comfort, space

UNCLASSIFIED

Staff : Service Efficiency

UNCLASSIFIED

Washroom, shower facilities

UNCLASSIFIED

Staff : Enthusiasm, Attitude

UNCLASSIFIED

Dining options / Food Quality

UNCLASSIFIED

Staff : Problem Solving

UNCLASSIFIED

Internet / WiFi options

UNCLASSIFIED

Staff : Language Skills

UNCLASSIFIED

ONBOARD PRODUCT

CABIN STAFF SERVICE

Seat Comfort

UNCLASSIFIED

Service Efficiency

UNCLASSIFIED

Comfort : Blankets, Pillows

UNCLASSIFIED

Enthusiasm, Attitude

UNCLASSIFIED

Inflight Entertainment

UNCLASSIFIED

Interaction with PAX

UNCLASSIFIED

Washroom Cleanliness

UNCLASSIFIED

Cabin Presence thru Flight

UNCLASSIFIED

Cabin Cleanliness / Condition

UNCLASSIFIED

Responding to Requests

UNCLASSIFIED

Quality of Meals served

UNCLASSIFIED

Language Skills

UNCLASSIFIED

Dine-on-Demand efficiency

UNCLASSIFIED

Consistency amongst Staff

UNCLASSIFIED

Newspapers & Magazines

UNCLASSIFIED

Personalisation of Service

UNCLASSIFIED