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Cebu Pacific 3-Star Airline Rating of Product and Service Quality standards

Cebu Pacific
SKYTRAX Star Rating 2013 3.0 Star Rating: Average

SHORT HAUL

Economy Class

3 Star Rating
   

  Cebu Pacific Passenger Reviews

  Cebu Pacific 3-Star Rating

 
 
 

  Airline Star Rating formula

  What each Star Rating level represents





 

BOOKING : WEBSITE : CUSTOMER SUPPORT   -   Cebu Pacific

Website : Language options

3.5 Star Rating

Website : Service Information

2.5 Star Rating

Website : Ease of Use

3 Star Rating

Website : Product information

2 Star Rating

Website : Fares & Taxes info

3 Star Rating

Fares : Clarity of add-on charges

3 Star Rating

Credit Card payment fees

3 Star Rating

Checked baggage charges

Not Applicable

Online Check-In facility

3 Star Rating

Online Manage Booking facility

3 Star Rating

Departure / Check-in information

2.5 Star Rating

Ease contacting Customer support

2 Star Rating

Cost contacting Customer support

2 Star Rating

Quality of customer support help

2 Star Rating

Handling cancellations

2 Star Rating

Handling refunds

2 Star Rating

Excess Baggage charges

2.5 Star Rating    

AT THE AIRPORT   -   Cebu Pacific

Charges to check-in

Not Applicable

Check-in : Service Efficiency

3 Star Rating

Check-in : Service courtesy

3 Star Rating

Check-in : Excess baggage charging

3 Star Rating

Delays / cancellation advice

1 Star Rating

Cancellation handling efficiency

1 Star Rating

Boarding : Delay information

2.5 Star Rating

Boarding : Paid-for boarding service

Not Applicable

Boarding efficiency

3 Star Rating

Boarding : Staff courtesy

3 Star Rating

Arrivals : Staff visibility

2.5 Star Rating

Arrivals : Staff availability to assist

2.5 Star Rating

Arrivals : Baggage Delivery

3 Star Rating

Airport Services "Stress" factor

1 Star Rating

 

ONBOARD THE FLIGHT   -   Cebu Pacific

Cabin Storage

3 Star Rating

Seat Comfort

3 Star Rating

Condition of seats, cabin interior

3.5 Star Rating

Cabin cleanliness

3 Star Rating

Washroom cleanliness

3.5 Star Rating

Inflight Entertainment options / Cost

1 Star Rating

Intrusion of PA sales messages

3 Star Rating

Intrusion of Cabin sales service

3 Star Rating

Standard of Safety display

3 Star Rating

PA information from flightdeck

3 Star Rating

Staff Assistance thru Boarding

3.5 Star Rating

Staff Welcome to boarding PAX

3 Star Rating

Staff Assisting with seat changes

3.5 Star Rating

Staff Attention to safety

2.5 Star Rating

Staff Inflight service efficiency

3 Star Rating

Staff Service courtesy

4 Star Rating

Staff Cabin presence thru flight

3 Star Rating

Staff Language skills

2.5 Star Rating

Staff Friendliness of service

4 Star Rating

Meal/Beverage service efficiency

2 Star Rating

Quality consistency amongst staff

3 Star Rating

Family friendly service

2.5 Star Rating

Beverage selection *BOB

3 Star Rating

Snack selection *BOB

3 Star Rating

Hot/Cold Meal selection *BOB

3 Star Rating

Prices of Food + Beverages *BOB

3.5 Star Rating

Exchange rates applied *BOB

3 Star Rating

Quality of Food choices *BOB

3 Star Rating

Availability of Choices *BOB

2.5 Star Rating

*BOB = buy onboard

 

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