Germanwings - Web Site and General Ratings

WEBSITE

WEBSITE

Language options

Fares & Taxes info

Visual Appeal / Ease of use

Explanation of add-on charges

Airline Product information

Explanation of baggage allowance/costs

Inflight Service information

Seat Allocation payment service

Buy Onboard information

Payment Card fees

Ease of contacting airline

Online Check-In

Standard of Customer support service

Germanwings - Airport Product and Service Quality Rating

AIRPORT SERVICES

Check-in : Waiting times

Paid-for boarding service

Check-in : Service Efficiency

Boarding Service efficiency

Arrival Assistance

Baggage Delivery

Handling delays / cancellations

Germanwings - Onboard Product and Service Quality Rating

ONBOARD PRODUCT

CABIN STAFF SERVICE

Cabin Storage space

Attention to safety procedures

Seat Comfort

Service Efficiency

Cabin cleanliness

Enthusiasm, Attitude

Condition of seats, cabin interior

Cabin Presence thru Flight

Inflight Entertainment options

Responding to Requests

Smart/Flex complimentary snack

Language skills

Choice Snacks / Food *BOB

Quality Consistency among staff

Availability of Choices *BOB

Friendliness and Hospitality

Prices of BOB Food / Beverages

Standard/Intrusion of PA messages

Payment Options *BOB

*BOB= buy onboard